Washington Chauffeur & Limo Policies

• Airport greeter service available for gate greets at Airport $45.00

• For sedan/town car airport service between the hours of 12:00 am and 5:00 am please add an additional $15.00

• For limo airport service between the hours of 12:00 am and 5:00 am please add an additional $15.00

• Cellular telephone charges are $2.00 per minute plus $2.00 per call for USA calls.

• International calls are $3.00 per minute plus $3.00 per call.

• A fuel charge applies to base fare all services.

• Hourly rate begins when the car leaves the garage and ends upon its return to the garage.

• Reservations must be cancelled 24 hours in advance.

• Van reservations must be cancelled 72 hours in advance or the full fare + 20% service charge.

• Stretch limousines have a five (5) hour minimum

• Sedan hourly rates have a (3) hour minimum

• Stretch Limousine & Coaches have a (1) week cancellation policy. Cancellations within (1) week will be charged the full fare + 20% service charge

• All rates do not include 20% service charge.

• In the event Washington Chauffeur is unable to provide one of its employee drivers for your ride, Washington Chauffeur may contract with a qualified affiliated company to provide the service.  In that event, a referral fee will be charged in lieu of a service charge.  In such instances, Washington Chauffeur will strive to ensure that the driver receives appropriate compensation for providing the service.  If you have any questions regarding this policy, please contact Washington Chauffeur.
  

• Fractions of an hour are rounded to next half-hour

Billing:

Rides are billed to the customers credit card. Washington Chauffeur accepts the following:

American Express
Diners Club
Discover Card
Mastercard
Visa

A 20% service charge based on the fare, stop time & wait time will be itemized on the invoice statement; 20% service charge on limousines & buses

The following out-of-pocket charges will be itemized on the invoice statement.
- Two-Way Tolls
- Parking
- Airport Fees

Other out-of-pocket charges may include cell phone usage

Wait Time:

For all point-to-point reservations, wait time will be charged at $6.00 per five (5) minute increment once the grace period has elapsed. Grace period is defined as five (5) minutes beyond the scheduled pick up time.
A (30) minute grace period is allowed following the reported domestic flight time arrival time.
A (60) minute grace period is allowed following the reported international flight arrival time.
Bus schedules cannot be monitored therefore, billings begins at the scheduled pick up time.

Cancellations and No Show Fees:

Cancellations within 24 hours will result in a full charge equal to the cost of the trip plus the service charge.

A no show fee equal to the trip plus service fee plus applicable wait time will be charged when the passenger fails to show at the designated location. If you cannot locate your driver, call 1-866-570-LIMO (5466) to avoid a no show fee.

Holidays:

A $ 25.00 holiday surcharge will be charged on all trips occurring on:

Fourth of July
Labor Day
Thanksgiving Day
Christmas
Easter Sunday
Presidents Day
New Year's Day

Events Services (Limousines, Vans, Minibuses, Motorcoaches):

All Event Services vehicle types will be billed at the prevailing Washington Chauffeur hourly rate. Customers are billed from the time personnel and/or vehicles leave the Washington Chauffeur facility until the time it returns to the Washington Chauffeur facility. All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle. Fractions of an hour are rounded to next half-hour.

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